Employees First, Customers Second
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Author: Vineet Nayar
Publisher ‏ : ‎ Harvard Business Review Press
Language ‏ : ‎ English
Hardcover ‏ : ‎ 208 pages
ISBN-10 ‏ : ‎ 1422139069
ISBN-13 ‏ : ‎ 978-1422139066
Dimensions ‏ : ‎ 15.24 x 1.93 x 21.89 cm

One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.

 

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